These Terms & Conditions ("Terms") govern access to and use of KhataSync (the "Service"), a multi-branch, multi-company inventory, sales, purchasing, accounting and reporting platform provided by MetaLinx Innovations ("we", "us", "our"). By creating an account, booking a demo, or using the Service in any way, you ("you", "your", the "Customer") agree to be bound by these Terms.
1. The Service
KhataSync provides inventory management, sales and purchase invoicing, general ledger & accounting, multi-branch and multi-company operation, role-based permissions, fiscal year management, and a built-in reporting suite. Each company's data is logically isolated from every other company using the Service.
2. Accounts & Subscriptions
Access to KhataSync is provided on a subscription basis at a custom monthly rate agreed with you individually, typically during your onboarding demo. A new account may begin on a trial period at our discretion, during which no payment is due. At the end of the trial, continued access requires an active paid subscription.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must promptly notify us of any unauthorized use of your account.
3. Payment Terms
Invoices are billed monthly and are payable by bank transfer to the account details provided on the invoice. Once payment is made, you must share the payment receipt with us so it can be manually verified before your account is activated or renewed.
If a billing invoice is not paid by its due date, we reserve the right to suspend or close your account until payment is received. Suspension may result in loss of access to the Service, including your dashboard and data, until the outstanding balance is cleared and verified.
4. Custom Feature Requests
The subscription rate covers the standard KhataSync platform as made available to you. If you request any custom feature, module, integration or modification built specifically for your account, this is treated as separate, additional work and is charged separately from your regular subscription. Custom work will only begin once the additional charges have been agreed and, where applicable, paid in advance. Custom features remain subject to these Terms, including the payment and account suspension provisions above.
5. Account Inactivity & Data Deletion
If an account remains inactive — meaning no login or usage activity — for a continuous period of one (1) year, we reserve the right to permanently delete that account and all associated data. This includes, without limitation, all inventory records, invoices, ledger entries, reports and uploaded files.
Once an account has been permanently deleted under this policy, no backup or copy of that account's data will be available or recoverable, whether by you or by us. It is your responsibility to export or otherwise retain any records you may need before an extended period of inactivity.
6. Your Data
You retain ownership of the business data you enter into KhataSync. We access your data only as necessary to operate, maintain and support the Service, verify payments, and enforce these Terms.
7. Acceptable Use
You agree not to misuse the Service — including attempting to gain unauthorized access to another company's data, disrupting the platform's operation, or using the Service for any unlawful purpose.
8. Limitation of Liability
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we are not liable for any indirect, incidental or consequential damages arising from your use of, or inability to use, the Service — including any data loss resulting from the inactivity and deletion policy described above.
9. Changes to These Terms
We may update or amend these Terms, our Privacy Policy, our pricing or our billing practices at any time, at our sole discretion, as needed to protect our business, our systems and our other customers, or to comply with security, legal or regulatory requirements. Material changes will be reflected on this page along with an updated "Last updated" date. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.
10. Enforcement & Legal Action
Where a customer breaches these Terms — including non-payment of billing charges, unauthorized access to another company's data, misuse of the Service, or any unlawful activity — we reserve the right to pursue all remedies available to us, including suspension or termination of the account and legal action against that customer, in addition to any other rights described in these Terms.
11. Contact
Questions about these Terms can be sent to our support team at the contact details provided during your onboarding.
