This Privacy Policy explains how MetaLinx Innovations ("we", "us", "our") collects, uses and protects information in connection with KhataSync (the "Service"). By using the Service, you agree to the practices described here.
1. Information We Collect
We collect the information you provide directly, such as your name, company details, contact information and business data entered into the platform (inventory, sales, purchase, accounting and related records). When you book a demo or contact us, we also collect the details you submit through that form, including any UTM/referrer information used to understand how you found us.
2. How We Use Your Information
- To provide, operate and maintain the Service for your company;
- To set up and support your account, including onboarding and training;
- To generate and verify billing invoices and payment receipts;
- To communicate with you about your account, demos and support requests;
- To maintain the security and integrity of the platform.
3. Data Isolation & Security
KhataSync is a multi-tenant platform: each company's data is logically isolated and access is controlled by a per-route, per-role permission system, so staff only see what their role is granted. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss or misuse.
4. Data Retention & Deletion
Accounts that remain inactive for a continuous period of one (1) year may be permanently deleted, along with all associated business data. Once deleted under this policy, that data cannot be recovered or restored from any backup. Similarly, accounts suspended for non-payment that are never brought current are subject to the same inactivity and deletion policy. We recommend exporting any records you may need before a period of extended inactivity.
5. Sharing of Information
We do not sell your data. Information is not shared with third parties except where necessary to operate the Service (for example, hosting infrastructure), to verify bank transfer payments, or where required by law.
6. Your Rights
You may request access to, correction of, or export of your business data at any time while your account is active. You may also request account closure, subject to the terms of your subscription.
7. Changes to This Policy
We may update or amend this Privacy Policy at any time, at our sole discretion, as needed to protect our business, our systems and our other customers, or to comply with security, legal or regulatory requirements. Material changes will be reflected on this page along with an updated "Last updated" date. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.
8. Contact
Questions about this Privacy Policy can be sent to our support team at the contact details provided during your onboarding.
